In every hospital there will be many patients facing intense personal challenges that have ripple effects into families and home life. Your local hospital really is a focal point of need right on your doorstep.
Although the NHS provides pastoral care to patients and staff, the employed chaplains will never be able to single-handedly meet the many emotional needs that come with those personal challenges.
Someone Cares is a project that links a local church with hospital chaplaincy services to bring hope into people’s lives through helping to provide emotional, practical, and spiritual support to patients and the wider hospital community. Someone Cares will support you in:
“We just wanted to say thank you for all your support and prayers. You have both helped us find faith, hope and peace at the worst time of our lives and when we truly needed it! Please thank everyone in church for their prayers. They have helped get our baby home!”
You will need a minimum of two volunteers on the Someone Cares team. This is because pastoral visiting is much easier in pairs! A larger team means more pastoral visits per week, but one visiting session will still bring care and hope into the lives of individuals.
There are also roles ‘behind the scenes’ for aspects such as providing items of practical love into the hospital and for coordinating church-wide prayer support.
One volunteer will need to act as the project lead and will be responsible for locally coordinating the project, overseeing volunteers and for communicating with Someone Cares UK Hub.
We suggest that pastoral visiting volunteers commit one half day a week to hospital visiting. Volunteers must also be able to commit to training/support sessions every couple of months. Some of these will be local and some will be provided online by Someone Cares UK Hub. The ‘behind the scene’ roles of coordinating the provision of practical items and coordinating prayer require a lot less of a time commitment.
The team leader role requires additional time spent managing the team, implementing local training (with guidance) and communicating with Someone Cares UK Hub. This is likely to add up to a couple of hours a month.
The involvement of the whole church congregation is an integral and exciting part of running a Someone Cares project!
Prayer – We ask for the church to commit to praying regularly for the hospital, the staff and for the patients. We will help you set up a prayer network so that wider prayer can be provided for individuals in the hospital at their request. In our experience, church members love to pray for situations within the hospital.
Skills and resources – Your congregation owns a unique and varied skill set and it is wonderful that everyone can help in some way. Our first project has seen chaplains ask for support with everything from graphic design to laminating large numbers of posters and we have a lady in her eighties who irons donated pyjamas for use in the emergency department! As shared experience is so powerful, Someone Cares also provides an opportunity for those in your congregation who may themselves live with health challenges to serve others in a meaningful way.
Meeting need through church-based community projects – Our hope is that your Someone Cares project will lead to the local church working alongside overstretched NHS services to support individuals. Maybe you have a community cafe, debt advice service or food bank that patients could be directed to? Or maybe you could form a list of church-based community projects within the local area for the chaplains to utilise?
Ongoing support after discharge – As the Someone Cares pastoral visiting volunteers are rooted in a local church, there is scope for ongoing relationship and pastoral support to continue through via church following discharge. Having met Someone Cares volunteers whilst in hospital, individuals may want to start attending some of your community projects or your church cafe or join you for church services.
We can currently help you supply emergency toiletry care packs into your local hospital. We will also help you create the flyers to place within these packs to link recipients with the hospital chaplaincy services plus your own church website and Someone Cares resources. These packs meet a practical need and also provide an invaluable link with chaplaincy services within the hospital at the point of admission.
We can also assist you in putting together resources that the hospital requests – for example, our first project asked Someone Cares to provide children’s pyjamas for use in the emergency department.
There will be a lot to do as you start your project, but having done it before we can support you in this! We will help you form links with the chaplaincy team and will provide information for the chaplains about Someone Cares. We will support you in selecting and training up a team of pastoral visiting volunteers and will provide initial training. Whilst your volunteers are going through the application procedures at your local hospital, we will help you establish the ways in which your church can provide loving support into the hospital – for example through prayer, practical items, pastoral resources and links to other services. We will also help you set up the infrastructure needed for a project to run smoothly, from stock monitoring systems to web page development.
Once your project is up and running we will continue to support you through team leader catch-ups, regular volunteer training and support sessions, keeping you up to date with chaplaincy news and developments and our ever growing library of resources for hospital chaplaincy use.
We want to reassure chaplains that teams of Someone Cares volunteers are well-informed, suitable for the role and equipped to carry out the role sensitively and in keeping with NHS chaplaincy guidelines. It is important to note that this role is a ministry of loving others, not a healing or evangelistic ministry. We will teach your volunteers what chaplaincy is (and isn’t) within the context of the NHS and will provide training on how to have conversations about difficult situations and how to look after their own emotional wellbeing.
Your volunteers will also have to go through the volunteer recruitment procedures at your local hospital. These will likely include an application form, a DBS check, occupational health checks and mandatory training in areas such as infection control.
Volunteers will be required to attend regular training and support sessions through Someone Cares. Some of these will be provided regionally online and you will be expected to provide a number of local team sessions too (with guidance). We will also ensure that you are kept up to date with national hospital chaplaincy news and developments.
We are currently looking for pilot projects. These pilot projects will receive the initial set-up support for free and the first 12 months of subscription for free too. After the first 12 months, the monthly subscription fee will be required moving forward. Please use the ‘Contact us’ button to get in touch if you’d like to be a pilot project!
For non-pilot projects, there will be a one-off cost of around £200 for the initial training and support provided as you set up your project. There will then be a monthly subscription to Someone Cares of around £25 per calendar month.
There are local costs involved if your church would like to offer practical items such as toiletry care packs. We would encourage you to provide items such as these, but the budget you set for this is up to you. We can give you estimated figures for this before you commit to running a project.
If you would like to know more about bringing hope into your own local hospital through running a Someone Cares project then please get in touch for an informal chat. We would love to hear from you!
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Volunteers working within your team – Our aim through Someone Cares is to promote hospital chaplaincy volunteering as a valuable role and to bolster your already existing volunteer numbers. Any volunteers who come to the role through Someone Cares would be fully incorporated into your existing team and would come under your leadership in the same way as any other chaplaincy volunteer.
Understanding the role – It is important to note that although Someone Cares is a church-based project we recognise that chaplaincy encompasses care and support for individuals of all religions and beliefs (including none) without discrimination. You can be reassured that we expect Someone Cares volunteers to adhere to the NHS Chaplaincy guidelines and to care for those of all faiths and beliefs equally.
Training – We are committed to ensuring that Someone Cares volunteers come to you well-equipped for the hospital chaplaincy volunteer role. In addition to your hospital trust’s recruitment process, they will undertake our Someone Cares volunteer initial training. This includes information on what hospital chaplaincy is (and isn’t) plus the relevant guidelines in place. The training also includes guidance on how to have pastoral conversations about difficult situations and how to look after your own emotional wellbeing in this worthwhile but challenging role. We will ensure that you have access to the content of this training should you want it.
Ongoing volunteer support – Someone Cares volunteers will be required to attend ongoing regular training and support sessions through Someone Cares. Some of these will be provided regionally online and church-based Someone Cares teams will also be expected to provide a number of local team sessions too (with guidance). Someone Cares will also ensure that volunteers are kept up to date with national hospital chaplaincy news, developments and further training opportunities.